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Need to reach us?

It is the policy of Fiona to respond to customer inquiries swiftly and to take each seriously. This policy comprises inquiries such as general questions about products and services, when a consumer expresses dissatisfaction with products, services and/or business practices, regardless of whether such dissatisfaction is expressed verbally, in writing or by electronic or other means.

All inquiries are recorded and tracked through an automated system.

After you’ve contacted us:

  • We’ll get in touch within 24-48 hours to acknowledge receipt of your inquiry

  • We’ll try to resolve your inquiry as soon as possible

  • If the inquiry requires more information, our customer service department will contact you. This may require extra time, but we will keep you informed with what’s happening

Other ways to reach out

We’re here to help.

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43 West 24th Street

6th Floor

New York, NY 10010

After you’ve contacted us:

  • We’ll get in touch within 24-48 hours to acknowledge receipt of your inquiry

  • We’ll try to resolve your inquiry as soon as possible

  • If the inquiry requires more information, our customer service department will contact you. This may require extra time, but we will keep you informed with what’s happening

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